Privacy

Last updated: 04/07/26

This Privacy Policy explains how Bestie Button (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, make a purchase, or use the Bestie Button mobile app.

We are committed to protecting your privacy and keeping your information safe.


1. Information We Collect

1.1 Information You Provide When Placing an Order

When you purchase a Bestie Button from our online store, we collect only the information needed to process and deliver your order:

 

  • Name
  • Shipping address
  • Email address (for order confirmation and delivery updates)

We do not collect any additional personal information unless you choose to provide it.

1.2 Information Collected by the Bestie Button App

The Bestie Button mobile app does not collect, store, or transmit any personal data.

The app uses your phone’s:

  • Bluetooth (to connect to your button)
  • SMS (to send alerts to your chosen contacts)

All SMS messages are sent directly from your phone. We do not receive, store, or access your location, contacts, or message content.


2. How We Use Your Information

We use your personal information only for the following purposes:

2.1 To Process and Deliver Your Order

We use your name, address, and contact details to:

 

  • Process your purchase
  • Ship your order
  • Send order confirmations and delivery updates

2.2 Customer Support

If you contact us, we may use your email address to respond to your enquiry.

We do not use your information for marketing unless you explicitly opt in.


3. How Your Information Is Stored and Processed

3.1 Shopify (Our Store Platform)

Our online store is hosted by Shopify, which processes your order information on our behalf.

Shopify stores customer data on secure servers and may transfer data outside the UK/EEA (for example, to Canada or the United States). These transfers are protected using approved legal safeguards such as Standard Contractual Clauses.

We do not independently transfer your data internationally.

3.2 No App Data Storage

The Bestie Button app does not store or transmit any personal data to us or to third parties.


4. Sharing Your Information

We do not sell or share your personal information with third parties except:

  • Shopify, for order processing and secure payment handling
  • Delivery partners, to deliver your order
  • Legal requirements, if required by law or to comply with a valid request

We do not share your information for advertising or marketing purposes.


5. Data Retention

We retain your order information only for as long as necessary to:

 

  • Fulfil your order
  • Meet legal, tax, and accounting requirements

We do not retain any app‑related data because the app does not collect any.


6. Your Rights

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (unless we must keep it for legal reasons)
  • Object to certain types of processing
  • Request a copy of your data rights, contact us using the details below.

7. Children’s Privacy

Bestie Button is not intended for children under 16. We do not knowingly collect personal information from children.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

 

9. GDPR

We comply with UK GDPR and EU GDPR. You may contact us at any time to access, correct, or request deletion of your personal data.


10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us:

Website: https://mybestiebutton.com Email: mybestiebutton@gmail.com